FAQ for the Service Department
Q: Why do I have to leave my vehicle? Can't it just be looked at real quick?
A: When vehicles are dropped off to us, we dispatch them to the technicians in the order they came in. This way we are fair to everyone. Depending on shop flow, your vehicle may not be looked at until later in the morning or early in the afternoon the day you scheduled. Your service appointment time is for vehicle drop off and not when a technician will start working on your vehicle.
We do offer "Waiter" appointments at specific times for regularly scheduled maintenance. When scheduling your next appointment, inform your Reservations Specialist that you'd prefer to wait during your vehicles service and they will advise you of available dates and times.
Q: How long do you expect my service to take while I'm in the waiting room?
A: This clearly depends on the type of service you are having performed. For simple maintenance, it is generally safe to estimate the following wait times: 1 Hour - Basic Service (5K, 10K, 20K, 25K, 35K, 40K, .etc) 3 Hours - Intermediate Service (15K, 45K, 75K, 105K, etc) 5 Hours - Major Service (30K, 60K, 90K, etc)
Q: What does it mean when the yellow check engine light comes on?
A: This means that the computer in the vehicle has identified a condition that requires immediate attention. There are hundreds of possibilities, but it may be as simple as a loose fuel cap; however, in order to be sure, contact our service department promptly to have your vehicle inspected. Ignoring this warning light may end up causing further damage.
When you drop off your vehicle for your appointment, one of our Nissan trained technicians will connect proper diagnostic tools to your vehicle and identify the failure code(s). Our service department will not be able to tell you why the warning light has illuminated until you bring in your vehicle for a technician to properly diagnose.
Q: Is my keyless remote entry broken? It won't unlock the doors to my car!
A: You may need to replace the battery inside the key fob. In the meantime, you should be able to manually open your doors using the key.
Q: Why is my tire pressure warning light on?
A: Any time the tires are rotated or the tire pressures change this warning light come on. Simply follow the instructions in your owner's manual to easily reset this light.
Q: Do you have wireless Internet available in your waiting area?
A: Yes, Nissan of Van Nuys offers free wireless Internet to customers waiting for service.
Q: How do I schedule a service visit?
A: You can schedule an appointment by calling our Service Department directly at 818-787-8400 & press 1 for Service or online simply by using our https://www.nissanofvannuys.com/schedule-service/
Q: Why won't my key turn in the ignition?
A: Your steering wheel may be in the locked position. Try turning your steering wheel about an inch in either direction while simultaneously turning your key.
Q: Do you offer customer shuttle/transportation for Service Customers?
A: Yes, we offer complimentary shuttle and/or customer ride share transportation up to a 10 mile radius of the dealership